RecordaTrunk™

More than ever, businesses today are acutely aware of the importance of backing up their data. But as we begin to shift more and more voice, video and multimedia services onto the network, how do businesses tackle the growing need to preserve call details, records and other essential voice-based information?

EtherSpeak Communications, the innovators of SureTrunk™, the world’s only managed SIP trunking solution that connects natively to the ShoreTel platform, is pleased to announce the general availability of RecordaTrunk™, carrier-provided trunk recording for all inbound and outbound calls through the ShoreTel platform.

RecordaTrunk is an optional monthly service for SureTrunk customers built for all types of applications based on the Session Initiation Protocol: voice, video, instant messaging, and file transfers. System administrators can easily establish policies to manage and preserve SIP sessions through an internal database with recording data that accounts and allows for search and retrieval based on metrics such as call parties or time stamp. RecordaTrunk provides the ability to retrieve voice call in the form of a .wav file and the IM can be viewed in its native text format.

For more information on SureTrunk and the RecordaTrunk service option, please contact your local certified ShoreTel representative.